Return Policy
Return Period
We offer our customers the option to return purchased products within 14 days of receiving the order.
Return Policy
To be eligible for a return, the product must meet the following conditions:
- It must not have been used
- Must be returned in original packaging
Products Excluded from Returns
We do not accept returns for the following types of products:
- Customized products
Return Procedure
To initiate a return procedure, please contact our customer service at bottegadelgiglio@gmail.com.
We will provide you with all the necessary instructions to proceed with the return.
Return Shipping Costs
We will cover the shipping costs for returns. We will send you a prepaid shipping label to facilitate the return process.
Return address
The return is valid if delivered to one of these addresses:
- Lungarno Degli Acciaiuoli 42r, Florence 50123, Italy
- Via Mario Roselli Cecconi 21, Florence, 50127, Italy
- Via Mario Roselli Cecconi 33r, Florence, 50127, Italy
Reimbursement
The refund will be issued upon receipt and inspection of the returned product. The refund will be processed using the same payment method used for the original purchase. You will receive an email notification once the refund has been processed.
Defective or Incorrect Products
If you have received a defective or incorrect product, please contact our customer service team at bottegadelgiglio@gmail.com. Please provide a description of the problem and, if possible, attach photos of the defective or incorrect product. We will resolve the issue as quickly as possible.
Contacts
For any questions or assistance regarding returns, you can contact us at the following numbers:
- Email: bottegadelgiglio@gmail.com
- Address: Lungarno degli Acciaiuoli 42/r Florence