Refund policy

Returns of online purchases

Right of withdrawal
You have 14 days from delivery (of the last parcel, if your order arrives in more than one) to tell us that you wish to withdraw from a purchase made on our website, without giving any reason. You can do it with the withdrawal function on your orders page (the "Withdraw from contract here" link at the bottom of the site), by writing to info@bottegadelgiglio.com with your order number, or by sending us the model form at the bottom of this page. We'll reply with the instructions; from the day you tell us, you have 14 days to send the product back.

Excluded products
Personalised products cannot be returned: items with initials, names or words, and items made or altered to your specifications, such as a belt made to a requested length. Please check your personalisation details carefully before confirming your order.

Condition of the product
You may examine the product as you would in our bottega. If it comes back used beyond that, or damaged, we may deduct the loss in value from your refund. Please send it back in its packaging, well protected.

Sending it back

• From Italy: we arrange a courier collection from your address, at our expense.
• From all other countries: shipping is at your expense; we recommend a tracked service. From outside the European Union, mark the parcel as goods returned to the seller ("returned goods").

Return address: Bottega del Giglio, Via VIII Marzo 53, 50018 Scandicci (FI), Italy.

Refund
We refund you within 14 days of the day you tell us you are withdrawing, to the payment method you used: the price of the products and, if you return the whole order, the shipping costs paid with it. For returns from abroad, we may wait until we receive the product, or proof that you have sent it, before refunding. You'll get an email once your refund has been processed.

Defective or wrong products
If you received a defective product or one different from what you ordered, the rules in "Legal guarantee and defects" below apply, and shipping is always on us.

Purchases in our bottega

Products bought in our Florence bottega cannot be returned or refunded, without prejudice to your rights under the legal guarantee. You can, however, exchange a non-personalised product for another piece from our collection within 14 days of purchase, with your receipt and if it has not been used, meaning no signs of wear, creases or new holes. Personalised products cannot be exchanged, including belts cut or shortened to size.

If the new product costs more, you pay the difference; if it costs less, the difference stays with you as a gift card, to use in our bottega or on the website.

If you have already left, you can exchange it remotely: write to info@bottegadelgiglio.com and send us the product within 14 days of purchase. Shipping both ways is at your expense; from outside the European Union, the parcel must be declared as goods returned to the seller ("returned goods").

The 14-day right of withdrawal applies to online purchases, not to purchases made in store.

Legal guarantee and defects

All our products carry the two-year legal guarantee of conformity from delivery, whether bought online or in our bottega. If a product has a lack of conformity, write to info@bottegadelgiglio.com with a few photos and your order number or receipt.

Our artisans will examine it. If the defect is confirmed, you can choose between repair and replacement, unless the one you choose is impossible or disproportionate compared with the other, at no cost to you and with shipping on us: we'll send you a prepaid label or refund your shipping. If repair or replacement is not possible or does not solve the problem, you are entitled to a price reduction or a refund.

The guarantee does not cover normal wear, damage from misuse or accidents, or the natural change of vegetable-tanned leather, which darkens over time and develops its patina.

Beyond two years, or for wear, we can repair the product for a fee: we'll send you a quote before going ahead.

Model withdrawal form

(Complete and return this form only if you wish to withdraw from the contract)

To: Bottega del Giglio SRL, Lungarno degli Acciaiuoli 42r, 50123 Florence, Italy – info@bottegadelgiglio.com

I/We (*) hereby give notice that I/we (*) withdraw from my/our (*) contract of sale of the following goods:
Ordered on (*) / received on (*):
Order number:
Name of consumer(s):
Address of consumer(s):
Signature of consumer(s) (only if this form is sent on paper):
Date:

(*) Delete as appropriate.

Contact

Email: info@bottegadelgiglio.com · Phone: +39 331 348 3822