Shipping policy
Delivery times
We prepare and ship orders within 5 business days. In our busiest periods, such as Black Friday and Christmas, this can take longer: we'll say so on the website. Once shipped, delivery usually takes:
- Italy: 24-48 hours
- Other countries: 48-72 hours; outside the European Union, customs clearance can add time
Orders with initials follow the same timing. For a belt in a requested length, we'll confirm the timing by email. When your order ships, you'll receive an email with its tracking number.
Shipping costs
- Italy: €4.99; free from €99
- European Union: €14.99, express shipping; free from €150
- Other countries we ship to: €50 up to €299.99; €25 from €300 to €499.99; free from €500
Thresholds are based on the product total after any discounts. The exact cost is shown at checkout, before you confirm your order. If you pay in another currency, amounts are converted at the day's exchange rate.
Where we ship
Italy, the European Union and the countries listed at checkout. If yours isn't there, write to us at info@bottegadelgiglio.com.
Import duties and taxes
Outside the European Union, and in EU territories outside the EU VAT area such as the Canary Islands, import duties and taxes are set by customs at destination and paid by the recipient. They are not included in our prices or in the shipping cost: the carrier collects them directly from you, before or at delivery.
If you refuse the parcel to avoid paying them, we treat it as a withdrawal: we refund you under our Refund policy, minus the cost of the return and any charges billed to us.
Purchases in our bottega shipped home
The shipping cost is given to you at the till. Duties and taxes follow the same rules as online orders.