Terms of service

Last updated: 9 November 2026

1. Who sells

The website bottegadelgiglio.com is operated by Bottega del Giglio SRL, Lungarno degli Acciaiuoli 42r, 50123 Florence, Italy, VAT number IT07382090483, REA FI-699562, certified email (PEC) bottegadelgiglio.srl@legalmail.it. For any request: info@bottegadelgiglio.com, phone +39 331 348 3822.

2. What these terms cover

These terms govern purchases made on the website. They also include our "Shipping policy", our "Refund policy", with its "Purchases in our bottega" and "Legal guarantee and defects" sections, and our "Privacy policy". Purchases made in our bottega follow the "Purchases in our bottega" section and the legal guarantee.

3. Our products

Our products are crafted by hand from natural leather. Small differences in colour, grain and natural marks compared with the photos are part of the material, not defects. Limited editions are available while stocks last.

4. Prices

Prices are shown on the website. The total, including taxes where due and shipping costs, is shown at checkout before you confirm your order. Outside the European Union, import duties and taxes are not included and are paid by the recipient. If a product is shown at an obviously wrong price, we'll contact you before shipping: you can confirm the order at the correct price or cancel it with a refund of what you paid.

5. Orders and the contract

The contract is concluded when you receive our order confirmation email. If a product turns out to be unavailable after you order, we'll let you know straight away and refund what you paid for it (and, if the whole order is cancelled, the shipping too) or, if you prefer, suggest an alternative. For limited editions we may set a maximum number of pieces per customer, shown on the product page: orders that exceed it are cancelled with a full refund.

6. Payment

Payment is taken when you order, using the methods shown at checkout. Card details are handled by our payment providers: we never see or store them.

7. Personalisation

Initials are free. Add them in the order notes and check them carefully: we make them exactly as written and, if they match what you entered, we cannot replace the product. Personalised products cannot be returned; the warranty for defects still applies.

8. Shipping and delivery

Delivery times, costs and the countries we ship to are in our "Shipping policy". The risk of loss or damage passes to you when you, or someone you have named, physically receive the parcel.

If the parcel arrives damaged or opened, we recommend accepting it with a written reservation to the carrier, or refusing it, and writing to us straight away at info@bottegadelgiglio.com with a few photos. If something is missing, write to us as soon as you can, with photos of the packaging and contents: a quick report lets us open a claim with the carrier right away.

9. Withdrawal, returns and warranty

For online purchases you have 14 days from delivery to withdraw, without giving any reason. You can do it with the withdrawal function on your orders page (the "Withdraw from contract here" link at the bottom of the site), by writing to info@bottegadelgiglio.com, or with the model form in our "Refund policy". How it works, exclusions and refunds are in our "Refund policy". All products carry the two-year legal guarantee of conformity: the rules are in the "Legal guarantee and defects" section of the same policy.

10. Gift cards

Gift cards are valid for 12 months from the date of purchase, can be used on the website and in our bottega, and cannot be exchanged for cash.

11. Intellectual property

Texts, photographs, videos, the Bottega del Giglio name and trademark and the designs of our products are protected by law. They may not be copied or used without our written permission.

12. Personal data

How we process your data is explained in our "Privacy policy".

13. Governing law and disputes

These terms are governed by Italian law. If you are a consumer, you keep the protection of the mandatory rules of your country of residence. If you live in the European Union, disputes fall under the courts of the place where you live; otherwise the courts of Florence have jurisdiction, without prejudice to any applicable mandatory rules. Before anything else, though, write to us at info@bottegadelgiglio.com: almost every problem is solved with a reply.

14. Changes

We may update these terms. Each order is governed by the terms published at the time it was placed.